Appointment Scheduling:

• Clients can schedule appointments through the online booking system available on the website.

• Appointments are subject to availability and are confirmed upon receipt of a booking confirmation email.

 

Cancellation Policy:

• Clients must provide at least 48 hours' notice to cancel or reschedule an appointment.

• Late cancellations (less than 48 hours' notice) may incur a cancellation fee of 80% of the original price or result in forfeiture of the session fee.

• Clients can cancel or reschedule appointments through the online booking system or by contacting hello@treesinforest.com.au.

 

No-Show Policy:

• If a client fails to attend a scheduled appointment without prior notice (no-show), they may be charged the full session fee.

• Persistent no-shows may result in restrictions on future bookings.

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Late Arrival Policy:

• Clients are encouraged to arrive on time for their appointments.

• Late arrivals may result in a shortened session to ensure timely service for other clients.

 

Emergency or Exceptional Circumstances:

• In cases of emergency or exceptional circumstances (e.g., sudden illness), exceptions to the cancellation policy may be considered. Clients should notify hello@treesinforest.com.au as soon as possible in such cases.

 

Payment Policy:

• Payment for sessions is due at the time of booking or before the scheduled appointment.

• Accepted payment methods include online payments, cash is not accepted unless agreement is made between TiF and clients.

• Future sessions will be declined or put on hold until outstanding invoices are paid.

 

Changes to Policies:

• Trees in Forest (TiF) reserves the right to update or modify these booking and cancellation policies. Any changes will be communicated to clients in advance.

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Client Responsibility:

• Clients are responsible for ensuring their contact information is accurate and up-to-date for booking and communication purposes.