Welcome to TiF
At TiF, we strictly comply with GDPR and CCPA, ensuring your confidentiality and
rights are protected. Your privacy is our priority, and we are committed to
safeguarding your personal information.
Privacy Policy
Trees in Forest (hereinafter referred to as "we", "us", or "TiF") is committed to protecting the privacy and confidentiality of personal information collected from clients accessing our online counselling services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Australian privacy laws.
1. Collection of Personal Information
We collect personal information from clients through our website, email communications, or other interactions. This may include:
- Name, date of birth, and contact details (e.g., address, email, phone number).
- Health information and relevant medical history for counselling purposes.
- Payment information (e.g., credit card details) for processing service fees.
2. Use of Personal Information
We use collected personal information for:
- Providing counselling services and managing client appointments.
- Processing payments and billing for services rendered.
- Communicating with clients about appointments, session reminders, or service changes.
- Improving our services and website based on client feedback and usage patterns.
- Complying with legal and regulatory obligations.
3. Disclosure of Personal Information
We may disclose personal information:
- With client consent or as required by law.
- To third-party service providers assisting in service delivery (e.g., payment processors, IT service providers).
- During business transitions like mergers, acquisitions, or asset sales.
4. Security of Personal Information
- We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:
- Secure electronic data storage and encryption of sensitive information.
- Access controls and restrictions on personal information access.
- Regular security reviews and updates.
5. Access and Correction of Personal Information
- Clients can request access to and correction of their personal information held by us. - Requests should be made in writing to hello@treesinforest.com.au.
6. Cookies and Analytics
- Our website may use cookies and similar technologies for user experience enhancement and usage tracking. Users can adjust browser settings to disable cookies, affecting website functionality.
7. Changes to this Privacy Policy
- We may update this Privacy Policy periodically to reflect practice changes or legal requirements. Updates will be posted on our website with an updated effective date.
Acknowledgement
Trees in Forest Counselling and Social Work Services acknowledges the traditional custodians of this beautiful land
which we are privileged to work and live on and we pay our respect to elders past, present and emerging.